Better Business Bureau Unveiled

Expos USA does not subscribe to Better Business Bureau services. Expos USA does not require Better Business Bureau (third party) assistance to resolve disputes. Should anyone have a complaint toward Expos USA, they are urged to contact Expos USA directly, for immediate resolution.

Expos USA chooses to not be a Better Business Bureau member, because:

  1. Better Business Bureau is not affiliated with any government agencies.
  2. Better Business Bureau is a private, nonprofit organization.
  3. Better Business Bureau has been accused of “pay to play” tactics. In other words, if a business desires a favorable rating from the Better Business Bureau, the business must first buy a membership.
  4. Expos USA has never provided business information to the Better Business Bureau; yet, the Better Business Bureau has published business information about Expos USA, without authorization.

The Attorney General of Connecticut demanded that BBB stop using its weighted letter grade system, calling it “potentially harmful and misleading” to consumers.[10] Responding to the Attorney General of Connecticut and others, BBB has since modified its letter grade system.[4]

Criticism

In 2010 ABC’s 20/20 reported in a segment titled “The Best Ratings Money Can Buy” about the irregularities in BBB ratings.[11] They reported that a man created two dummy companies which received A+ ratings as soon as he had paid the membership fee. They also reported that business owners were told that the only way to improve their rating was by paying the fee. In one case a C was turned to an A immediately after a payment and in another case a C‑minus became an A+. The chef Wolfgang Puck said that some of his businesses receive Fs because he refuses to pay a fee. Ritz Carlton, which does not belong either, also receives Fs for not responding to its complaints.[10]

In response, the president of the International Association of Better Business Bureaus has stated the BBB ratings system will cease awarding points to businesses for being BBB members.[12] The national BBB executive committee voted to address the public’s perception of the ratings system. It voted that the BBB ratings system would no longer give additional points to businesses because they are accredited.  It voted to implement a system to handle complaints about BBB sales practices.  [13] Despite the vote, the BBB website still states that points are taken away if accreditation is lost.[14][15]

In Canada, CBC News reported in 2010 that Canadian BBBs were downgrading the ratings scores of businesses who stopped paying their dues. For example, a moving business that had an A rating and had been a BBB member for 20 years, dropped to a D‑minus rating when they allegedly no longer wanted to pay dues.[16]

BBBs have been accused of unduly protecting companies. [by whom?] In 2011, a New York Times columnist described a complaint from a consumer that the Austin chapter of the Better Business Bureau refused to resolve complaints against companies if customers do not pay a $70 mediation fee.[17]

Criticism on case resolutions

In 2011, the Feefighters blog described an incident in which a BBB branch encouraged and solicited money from a business they monitored.[18] BBB officials state that they hold their accredited businesses to a higher standard, as outlined in their accreditation standards.[19]

On December 22, 2010, William Mitchell, CEO of the Los Angeles BBB, and originator of the BBB letter grading system, resigned as a result of an internal investigation conducted by the CBBB.[20][21] The resignation was rescinded shortly afterward, however, with Mitchell claiming that his health prompted him to resign, and criticizing the National Council for attempting to take over the Southern California chapter.[22]

Canada

BBB trademark authorization revoked from four Canadian offices

The then-named Council of Better Business Bureaus (CBBB) revoked the BBB name & trademark from four Canadian Better Business Bureaus. The CBBB said it made the move to withdraw trademark authorization from the offices in Hamilton, Windsor, Montreal and St. John’s after determining these four Canadian offices did not meet the defined standards of operation.

Anyone seeking resolve to a dispute will not receive such resolve via a Better Business Bureau complaint. If anyone has already filed a complaint with the Better Business Bureau, you must first withdraw your complaint. Once withdrawn, you may contact Expos USA for immediate resolve.

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